Implementing service level objectives

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Although service level objectives (SLOs) continue to grow in importance and popularity, there has been a distinct lack of information about how to actually implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. SLO-based approaches to reliability require so much more than you might think, and this book aims to help you every step of the way. Written to be both a primer and a day-to-day reference, Implementing Service Level Objectives can help you build the most reliable and trusted services.

Praise for Implementing Service Level Objectives

SLIs and SLOs are core practices, but they’re tricky. Alex and his band of SRE luminaries have a ton of experience and are here to help.
— David N. Blank-Edelman, Curator of Seeking SRE and Cofounder of SRECon
Practical examples of software reliability are hard to come by, but this book has done it... A must-read for ensuring that your end users are happy and successful.
— Robert Ross, CEO at Firehydrant
An approachable, clear guide that enables ‘normal’ companies to achieve Google SRE quality monitoring. I can’t recommend this book enough!
— Thomas A. Limoncelli, SRE Manager, Stack Overflow, Inc.